Privacy Policy | Extreme Casino

Information we may collect

The information we handle depends on how you use Extreme Casino and the features you access. We collect information provided directly by you, information created through your activity on the website, and information received from service providers where this is necessary to operate the service.

Account and contact details

When you register or update an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to manage your player account. We may also keep records of communications with you, including questions, complaints, requests and information supplied to customer support.

Verification and identity information

To help confirm identity, protect accounts and meet applicable obligations, we may request verification information and documents. These may include identity documents, proof of address, information about your source of funds or other records reasonably required for account checks. We handle these materials carefully and only use them for legitimate operational, security, compliance and risk-management purposes.

Payments and transactions

We may record deposits, withdrawals, bets, game activity, bonuses or promotional activity where relevant, payment method details, transaction references and related account information. Payment information may be processed by specialist payment providers. We may receive enough information to confirm and reconcile a transaction without receiving or storing complete payment credentials in every case.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, login information, pages visited, session activity and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support functionality, improve performance and help protect the service.

How we use information

We use personal information only for purposes connected with providing, securing and improving the website and services, or where we are otherwise permitted or required to do so. Depending on the circumstances, these purposes may include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing games, website features, customer support and service communications.
Confirming your identity and checking that account information is accurate.
Conducting anti-fraud, anti-money-laundering, security, risk and responsible gambling checks.
Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Responding to complaints, disputes, enquiries and requests about your personal information.
Understanding how the website is used and improving its content, performance, accessibility and security.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.

Some information is necessary for us to provide an account or meet our obligations. If you do not provide information that is reasonably required, we may be unable to open, maintain or fully operate your account, process a transaction, complete a verification check or respond to a request.

Marketing communications

Where you have agreed to receive marketing, we may send information about website updates, offers or services that may be relevant to you. You can withdraw your consent or opt out of marketing at any time. Transactional, security and service messages may still be sent when they are necessary to administer your account or provide requested services.

Sharing, security and retention

We may share relevant information with trusted service providers that help us operate the website and support players. These providers may assist with hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services. They are expected to handle information appropriately and only for agreed purposes.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to comply with a valid legal or governmental request. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Personal information may be stored by us or by service providers in Australia or other locations, depending on the systems used to deliver the website. Where information is handled overseas, we take reasonable steps to support appropriate protection in accordance with applicable requirements.

We keep information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, transaction and security records must be retained for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, destroy it or anonymise it, subject to technical, legal and operational requirements.

Cookies and your privacy rights

Cookies

Cookies are small files or similar technologies stored on your device. We may use essential cookies to help the website function, keep sessions secure and remember choices. We may also use analytics or preference cookies to understand website use and improve the player experience. Some cookies may be placed by service providers working on our behalf. You can manage or remove cookies through your browser settings. Disabling certain cookies may affect website features, account access or functionality.

Access, correction and deletion

You may ask us to confirm whether we hold personal information about you and request access to that information. You may also ask us to correct information that is inaccurate, incomplete or out of date. In some circumstances, you may ask for your personal information to be deleted or for its use to be restricted. These rights are subject to applicable exceptions, including situations where we need to retain information for legal, security, fraud-prevention, dispute-resolution or account-management purposes.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@extremecasino.best. Please provide enough information for us to identify your account and clearly describe your request. We may need to verify your identity before completing a request, especially where it involves sensitive information or account security. We will consider and respond to valid requests within a reasonable period, subject to applicable requirements and any necessary verification.

Withdrawing marketing consent does not affect processing that is necessary to operate your account, complete transactions, conduct verification or meet legal and security obligations. If you believe your privacy concern has not been addressed, you may have the right to seek assistance from an appropriate privacy authority or other applicable external body.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page occasionally so they remain informed about how information is handled.