Up to 650% + 350%
Responsible Gaming
Gamble for entertainment, not income
Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the relevant game. Previous results do not change the likelihood of future results, and a winning session does not mean that another win is due. Losses cannot be reliably recovered by continuing to gamble or increasing the amount you stake.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, film or other leisure activity. Only gamble with money that is available after essential costs such as housing, food, bills, education and debt repayments have been covered. Never use borrowed money, money set aside for important expenses or someone else’s funds for gambling.
A planned break can help you keep gambling in perspective. Avoid playing when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems. Taking time away can make it easier to make calm decisions and notice whether your gambling is fitting comfortably within your normal routine.
Simple habits that can help
- Set a spending limit before you begin and do not increase it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from everyday spending and household budgets.
- Do not chase losses or treat gambling as a way to earn a regular income.
- Avoid gambling when affected by alcohol, medication or other substances.
- Keep your account private and do not allow another person to gamble using your details.
- Review your activity from time to time and be honest about its effect on your life.
Account and play controls
Account controls can help you manage how and when you play. Depending on the features available to you, you may be able to set deposit, loss or wagering limits, use time reminders, take a temporary break or request account closure. Limits are intended to support your plan, but they are not a substitute for personal budgeting or professional advice.
Choose limits that reflect an amount you can genuinely afford to lose. A limit should be considered before gambling begins, rather than selected after spending has already increased. If you find yourself changing limits frequently, asking for limits to be removed or trying to work around them, consider stopping play and seeking support.
Taking a break or closing an account
You can choose to take time away from gambling if you want to reset your routine or review your habits. A longer break or account closure may be more suitable if gambling is causing concern. If you request that your account be closed because of gambling difficulties, do not create another account or use another person’s account to continue playing.
If you believe you may be at risk of gambling harm, contact the available support channel before returning to play. You can also speak with a qualified gambling counsellor or an Australian support service. Asking for help early can make it easier to address financial, emotional or relationship difficulties before they become more serious.
Protecting your account
- Use your own account and provide accurate information where requested.
- Keep passwords and verification information confidential.
- Use appropriate device and payment security measures.
- Do not share access with family members, friends or other people.
- Contact the operator through the available account support process if you notice activity you do not recognise.
Recognising signs of gambling harm
Gambling harm can affect anyone, including people who have gambled responsibly in the past. It may develop gradually, and a person may not recognise the change immediately. Paying attention to your behaviour, finances and relationships can help you identify concerns at an early stage.
- Spending more money or time gambling than you intended.
- Chasing losses or gambling more after a losing session.
- Feeling restless, irritable or preoccupied when you are not gambling.
- Hiding gambling activity, losses or account information from other people.
- Borrowing money, selling belongings or missing payments to fund gambling.
- Using gambling to cope with stress, loneliness, anxiety or low mood.
- Neglecting work, study, health, family, friends or other responsibilities.
- Arguing with people close to you about gambling.
- Trying to cut back or stop but finding that you cannot.
- Feeling guilt, shame, hopelessness or distress because of gambling.
One or more of these signs does not define you, but it is a reason to pause and review your gambling. Stop playing, use available account controls and talk with someone you trust. A qualified counsellor can help you understand what is happening and develop practical steps that suit your circumstances. Support is available whether your concern involves your own gambling or the gambling of someone close to you.
If gambling is affecting your finances
Make essential payments a priority and avoid taking on new debt to continue gambling. Consider speaking with a financial counsellor about budgeting, repayments and options for managing financial pressure. Keep records of gambling transactions if they help you understand the overall impact. Do not rely on a future win to resolve debts or urgent expenses.
If you feel unsafe or overwhelmed
If gambling has contributed to an immediate risk to your safety or the safety of another person, stop gambling and seek urgent assistance through appropriate emergency or crisis services in Australia. If you are experiencing thoughts of self-harm or suicide, contact emergency support or a crisis service immediately. You do not need to manage serious distress alone.
Support, privacy and our approach
Australian players can seek confidential information and counselling from gambling support services operating in their state or territory. These services may provide telephone, online or face-to-face assistance, depending on location and availability. Financial counsellors, general practitioners and mental health professionals may also be able to help with related financial or emotional concerns. Support can be useful even when you are unsure whether your gambling is a problem.
When you ask Extreme Casino about responsible gaming, information may be used to help manage your account and respond to your request. Personal information is handled in accordance with the applicable privacy information and legal requirements. We may need to ask questions to verify your identity or understand the assistance you are seeking. Please avoid sending sensitive information through an unsuitable channel.
Responsible gaming measures are intended to promote safer participation, but no control can remove all gambling risk. You remain responsible for deciding whether gambling is appropriate for you and for following any limits or breaks you choose. If a feature is unavailable, unclear or not working as expected, stop playing and use the available support process for assistance.
For family and friends
If you are concerned about another person’s gambling, choose a calm time to talk and focus on what you have observed rather than making accusations. Encourage them to take a break and seek professional support. Protect shared finances where appropriate, do not provide money to fund gambling, and obtain advice for yourself as well. Gambling support services can assist affected family members, not only the person who gambles.
Extreme Casino encourages all players to check their gambling regularly. If play stops being affordable, enjoyable or voluntary, take action early: stop, use the available account controls and seek independent support. Responsible gambling is about staying informed, setting boundaries and knowing when to step away.