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Betting Rules
General betting conditions
Extreme Casino provides gambling services subject to the laws and regulatory requirements that apply to the customer’s location. You are responsible for making sure that online gambling is permitted for you before using the website. Access may be restricted where a product, game or service is not available in a particular jurisdiction. We may also restrict or refuse access where required by law, regulation, risk controls or our internal procedures.
You must be of the minimum legal gambling age that applies in your location. You must provide accurate, current and complete information when creating and maintaining an account. An account must be used only by the registered account holder. You must keep your login details private and notify us promptly if you believe that another person has accessed your account.
You may not open or operate an account on behalf of another person, use another person’s payment method without authorisation, or allow another person to place bets through your account. You must not use the website for unlawful activity, fraud, money laundering, unauthorised commercial activity or any activity that interferes with the security or fair operation of our services.
- A bet is accepted only when it has been successfully submitted and recorded by our systems.
- A bet that remains pending is not necessarily accepted and may be subject to review.
- You should check the details of each bet before confirming it.
- You are responsible for all activity carried out through your account unless an error is reported and verified.
- We may apply account, product or transaction limits in accordance with applicable requirements and our operating procedures.
Placing, confirming and settling bets
The available games, markets, selections, prices, stake options and instructions may differ between products. Information displayed on the website is provided to help you make an informed choice, but you should review the relevant product information before placing a bet. Where a product includes specific rules, those rules form part of the conditions for that product.
A bet may be rejected, delayed or cancelled before acceptance for technical, operational, compliance or other valid reasons. For example, this may occur if there is a communication problem, a pricing or display error, a system interruption, a duplicated request, an account restriction or a concern about the validity of the transaction. If a bet is not accepted, the relevant stake will not be treated as a settled wager.
Once a bet has been accepted, it will generally remain in place unless the applicable product rules or law permit cancellation, adjustment or voiding. Requests to change or cancel a bet are not guaranteed. Contacting support or closing a browser does not automatically cancel a submitted bet. You should keep a record of the confirmation shown in your account.
Outcomes are determined using the official result, game result or settlement process applicable to the relevant product. For casino games, the result is determined by the game system and the rules displayed for that game. For event-based betting, the result is based on the relevant official outcome or other settlement source described in the applicable rules. If an outcome is changed, corrected or officially withdrawn, we may review and adjust settlement where permitted.
Errors and irregular bets
If a bet is accepted because of an obvious error, including an incorrect price, game setting, market description, result or other displayed information, we may correct, void or resettle the bet in a fair and reasonable manner. We may also investigate activity that appears irregular, coordinated, fraudulent or inconsistent with the normal use of the service. Any action taken will be subject to applicable law and the relevant account and product terms.
Payments, account records and disputes
Deposits, withdrawals and other account transactions must be made using payment methods that you are authorised to use. We may request information to verify your identity, age, source of funds or ownership of a payment method. These checks help protect customers, prevent fraud and meet applicable anti-money laundering and responsible gambling obligations.
Your account balance, transaction history and bet history may be available through your account. You should review these records regularly and report any transaction, bet or result that you believe is incorrect. When raising a query, provide as much relevant information as possible, such as the date, product, stake, reference or description of the issue. We may need to complete an investigation before making a decision.
If a technical or administrative error causes an incorrect credit, settlement or balance, we may correct the account record. If funds are credited to your account in error, you must not withdraw or use those funds and should notify us. Amounts resulting from a confirmed error may be reversed, subject to applicable law.
If you disagree with a settlement or account decision, you should first use the available support or complaints process. Complaints are generally reviewed using account records, system logs, game information and any other relevant evidence. The applicable Terms and Conditions may describe further steps available after an initial review.
- Check the bet details and stake before confirming.
- Retain the confirmation or reference shown after submission.
- Review your account history and balance.
- Report suspected errors or unauthorised activity as soon as possible.
- Follow any verification or complaint instructions provided by Extreme Casino.
Responsible and fair play
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Do not borrow money to gamble, chase losses or continue playing because you feel pressured to win. Take regular breaks and consider how gambling fits within your wider financial and personal commitments.
If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Responsible gambling tools may include deposit controls, activity limits, time reminders, reality checks, account breaks or self-exclusion, where available. The relevant options and process may depend on your account and location.
You must not use our services while affected by alcohol, drugs or any condition that may impair your judgement. You must also not use gambling to manage stress or financial difficulties. If you are concerned about your own gambling or someone else’s gambling, consider contacting an appropriate gambling support service in Australia or speaking with a qualified financial or health professional.
Extreme Casino may take action where there are concerns about age, identity, account ownership, payment activity, fraud, responsible gambling or compliance. This may include requesting information, restricting products, suspending activity or closing an account where permitted. Such action is intended to protect customers and support the lawful and fair operation of the service.
Changes to these rules
These Betting Rules may be updated when products, systems, legal requirements or operating procedures change. The current version published on the website applies to future activity from the time it becomes effective, unless a different approach is required by law. You should review this page and the related Terms and Conditions regularly. If you continue to use the service after an update, that may indicate your acceptance of the revised rules.